Shipping & Returns
DocShop Pro only sells to licensed medical professionals. If you are not a licensed medical professional, we reserve the right to alter or cancel your order.
- Standard shipping flat rate fee is $12.95 (plus any HazMat fees, special order fees, or additional shipping costs that could apply).
- EDM3 products will include an $18 handling fee.
- The majority of shipments are sent UPS Ground. Some smaller items are sent via USPS and may arrive in your mailbox
- Please contact customer service at (888) 677-0306 for expedited shipping.
Please visit UPS and USPS for up to date information on their shipment guarantees.
To start a return, you can submit a case here.
To start an exchange, you can submit a case here.
To report a defective product, you can submit a case here.
Wrong Product Received
To report a wrong product, you can submit a case here.
Hazardous Materials (HazMat)
- Hazardous materials are not returnable.
- All orders that contain hazardous materials will incur an additional $33 shipping charge.
Orders Over 50 lbs
- Orders exceeding 50 lbs will incur an additional shipping fee based on weight of shipment.