Frequently Asked Questions

How do I register for DocShop Pro?

  • Click HERE to register. You will fill out a form to create an account with information about your medical practice.

Why do I have to be a licensed physician for registration?

  • Due to the nature of the products on DocShop Pro and compliance with DEA regulations, your practice must be verified before an account can be fully activated. An Office Manager or designated staff may register for DocShop Pro using the practice physician’s information.

  • How long does it take to be verified for membership?

  • Once your account is verified, a member of the DocShop Pro team will be in touch with account activation details. Average confirmation time is under an hour on business days.

  • Will I be charged for membership upon registration?

  • No, there is no charge for membership on DocShop Pro.

  • Why can’t I see the product prices before registering?

  • The prices on our web site are not visible without login because our prices for are so far below minimum advertised pricing guidelines that manufacturers REQUIRE that we not display them publicly.

  • Do all DocShop Pro members pay the same price for products?

  • Yes. Every member receives the same low cost for supplies.

  • How can I easily compare my current product list to the prices at DocShop Pro?

  • Our team would be happy to provide you with a complimentary cost analysis of your current product list so that you can see what savings you would receive using DocShop Pro. We will request your invoices showing SKU, short description and price so we ensure we are comparing the exact products for you. Just call (888) 677-0306 or email Savings@DocShopPro.com to request an analysis.

  • What is “My Supply Manager”?

  • My Supply Manager is an efficient way to order and manage inventory of your medical supplies. If you request a cost analysis and decide to buy your products from our one-stop shopping (versus multiple vendors), our team will load everything you provided into the Supply Manager so you can easily check out and maintain your inventory from there. Otherwise, you can easily create shopping lists for your frequently purchased items and organize them in as many lists as you'd like (by physician name, by practice, by type, etc).

  • Can I manage more than one supply list in My Supply Manager?

  • Yes, you can manage multiple product lists within your My Supply Manager. For example, you can create a list for DME supplies and another list for your main products. Or, create lists for each practice if you have multiple that are being managed.

  • Can I use My Supply Manager on a mobile device?

  • Yes, in fact, it’s very helpful to have your device available with My Supply Manager available while you are in the supply closet managing your inventory.

  • What payment options do I have for purchasing supplies?

  • You have several options for payment:

  • Pay with NET 30 terms allows you to buy now and pay later.

  • Securely pay with a credit card at time of purchase.

  • My business is tax-exempt. Where do I submit my certificate?

  • Please upload your certificate HERE to enable us to provide you tax-exempt service.

  • Who will provide me an invoice for my order?

  • DocShop Pro will email you one single invoice for your purchase via email.

  • What if I need expedited shipping?

  • Please call customer service to request expedited shipping at (888) 677-0306, ext. 2.

  • Do you provide shipping insurance?

  • Please contact customer service at (888) 677-0306, ext. 2 or Support@DocShopPro.com to obtain an insurance quote.

  • How can I track my order?

  • You will receive an email confirmation after your order that will include your tracking number. Once your order has shipped, you will receive another email with additional tracking information. All of your orders are stored within your account on DocShop Pro, so at any time, you may log in and access "My Orders" from your dashboard. That will also give you an indication of your order status.

  • How do I process a return online?

  • Please contact customer service by submitting a case HERE, calling (888) 677-0306, ext. 2 or emailing Support@DocShopPro.com to assist with your return. Refer to return policy for further assistance.

  • What do I do if I receive a damaged product?

  • Take clear pictures of the damaged product(s), including all the original packaging and materials inside the box. Submitting a case HERE or call (888) 677-0306 to file a claim.

  • What do I do if I received the wrong product?

  • Take clear pictures of all the wrong product(s), including all the original packaging and materials inside the box. Submitting a case HERE or call (888) 677-0306 to file a claim

  • What do I do if I changed my mind on a product I ordered?

  • DocShop Pro is not responsible for any decisions made after the order is placed.

  • What if I just placed an order but forgot to add a product or wanted to update the quantity?

  • Once an order is placed, we cannot alter it. You will need to place a new order with the additional supplies.

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